Privacy Policy | Gilded Oak Insurance

Last Updated: 10/29/2026

Gilded Oak Insurance (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, submit a form, or interact with our content or advertisements on platforms such as Facebook and Instagram.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

📘 1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

When you interact with us through forms, website submissions, quote requests, calls, emails, or ads, we may collect:

Name
Email address
Phone number
ZIP code or address
Insurance details or preferences
Any information you provide in a message or custom form field

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser and device type
Pages viewed
Time spent on the site
Cookies and tracking technologies
Advertising identifiers, such as cookie IDs and the click ID attached to a link when you arrive from an advertisement
Whether you submitted a quote request on our website, and whether it was for auto or home insurance (for advertising measurement we record that the request happened, not what you typed)

1.3 Lead Forms (Facebook/Instagram Instant Forms)

If you submit your information through a Meta (Facebook or Instagram) Instant Form, we may receive:

Name
Email
Phone number
Any other responses you provide within the form

This information is only used to follow up on your inquiry or provide the service you requested.

🔐 2. How We Use Your Information

We may use your information to:

Provide insurance quotes and related services
Contact you about your inquiry
Answer questions or provide support
Send policy or coverage information
Improve our website and marketing
Measure the performance of our advertising
Comply with legal and regulatory requirements

We do not sell the personal information you submit through our forms for money.
We do not give the information you submit through our forms (such as your name, email address, phone number, ZIP code or address, and insurance details) to unrelated third parties for their own marketing.

We do use third-party analytics and advertising-measurement providers, such as Google and HubSpot, to measure and improve our advertising and website, and we may use Meta’s advertising tools as described in Section 5. These providers receive website activity information as described in Section 5. We do not intentionally send the information you type into our quote forms to Google or Meta through the tracking tools on our website.

We may share necessary information with licensed insurance carriers, brokers, or service partners only when needed to provide a requested quote or service.

📤 3. How We Protect Your Information

We take the security of your information seriously.
We use industry-standard measures such as:

Secure servers
Encrypted data transmission (HTTPS/SSL)
Limited access to personal data
Internal policies and best practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

📩 4. Communications & Opt-Out

By submitting your information, you agree that we may contact you about your inquiry by:

Emails
Phone calls
Follow-ups related to your inquiry or insurance services

Text messages (SMS) are separate. Submitting a form does not by itself give us your consent to send you text messages. Our forms ask about text messages in a separate checkbox, and we treat only a checked box as your text-message consent. The preferred-contact choice on our forms (call, text or email) is a separate choice and is not text-message consent. If you choose “Text” as your preferred contact method, the form requires you to check the text-message consent box before you can submit it.

You can opt out at any time by:

Replying STOP to text messages
Unsubscribing from emails
Requesting removal by emailing: info@gildedoakinsurance.com (or your preferred email)

We will promptly honor all opt-out requests.

4.1 SMS/Text Messaging Privacy

When you request insurance information or services from us and provide a mobile phone number, we may collect and use that phone number to respond to your request and provide related service communications. Message frequency varies. Message and data rates may apply.

SMS consent (your agreement to receive text messages) is collected separately from your phone number and from any other communication preference you provide. We use SMS consent only to determine whether we may send you text messages related to your request.

Mobile information and SMS opt-in/consent information are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

This information may still be disclosed to service providers or vendors who help us deliver communications or provide the insurance services you requested (such as our text messaging platform), but only as reasonably necessary to do so and subject to appropriate limits on their use of it.

Opting out of text messages (for example, by replying STOP) opts you out of SMS only. It does not automatically opt you out of other communication channels, such as phone calls or emails, that you have separately requested or authorized.

🍪 5. Cookies, Pixels & Advertising Measurement

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze traffic
Personalize content
Measure ad performance

We use third-party analytics and advertising-measurement providers, including Google and HubSpot, and we may use Meta’s advertising tools (see “Meta Pixel” below). They may set cookies or similar identifiers in your browser and receive information about your visit. Each provider handles that information under its own privacy and cookie policies as well as its agreements with us.

Google. Our website runs Google Analytics 4 and a Google Ads tag. They set cookies (such as _ga, _gcl_au and _gcl_aw) and receive the pages you view and their web addresses (including campaign tags), the page you came from, page titles, your screen size, browser and device information, cookie identifiers and, if you arrive from a Google ad, the ad click identifier. They also record when a quote request is submitted, so we can see which advertisements and pages lead to quote requests. We have turned Google’s ad personalization features off for our website, and we do not use Google remarketing or personalized-advertising audiences built from visits to our website. We do not intentionally send Google the information you type into our forms for advertising measurement.

HubSpot. HubSpot’s tracking code runs on our website. It sets cookies (such as hubspotutk, __hstc, __hssc and __hssrc) and receives the pages you view and their web addresses (including campaign tags), the page you came from, page titles, your screen size and language, a browser identifier and cookie identifiers; as with any web request, your IP address and browser type are also visible to it. If your browser’s HubSpot cookie is already linked to a contact record in our HubSpot account, HubSpot may associate your page views with that record. HubSpot also holds contact records from inquiries submitted to us in the past.

Meta Pixel. We may use the Meta Pixel on certain advertising landing pages, such as our Texas auto and home insurance quote pages and their confirmation pages. On those pages the Pixel may send Meta: the page you viewed and its web address (including advertising campaign tags and click IDs), the page you came from, your browser and device information, your IP address, and cookie identifiers (including cookies the Pixel sets on our website). It may also tell Meta when you start a quote request, when you submit one, and whether the request was for auto or home insurance. We do not intend to send Meta the information you type into our forms, such as your name, email address, phone number, ZIP code, coverage details or text-message consent choices. We use this information to measure and attribute the results of our advertising, such as which advertisements lead to quote requests. Meta also handles this information under its own terms and privacy policy.

Our own cookies. We set our own first-party cookies in your browser so that a quote request you send later can be attributed to the visit or advertisement that brought you to our website. They store only campaign, click and navigation information: the campaign tags and ad click IDs in the link you used, the page you first arrived on, the website that referred you, and which version of the page you were shown. Our site-wide attribution cookie lasts about 30 days; a separate cookie on our auto quote page lasts about 30 minutes. Neither cookie stores anything you enter in our quote or contact forms.

Your choices. You can control or disable cookies through your browser settings. You can manage how Meta uses your activity to show you ads in your Meta ad preferences, and you can manage Google advertising settings in your Google account. You can also contact us with a question or request about our advertising and measurement tools, or make any other privacy request, by emailing info@gildedoakinsurance.com with “Privacy request” in the subject line. Our website does not currently respond to Do Not Track or Global Privacy Control signals.

🔄 6. Third-Party Services

We may share your information with trusted service providers that help us:

Quote insurance policies
Manage advertising campaigns
Measure advertising and website performance (our third-party analytics and advertising-measurement providers, such as Google and HubSpot, and Meta if we use its tools, as described in Section 5)
Host our website
Analyze performance
Provide and operate Hazel, our website’s digital concierge, including using trusted technology and AI service providers to interpret and respond to messages you send through Hazel.

These partners only receive the information necessary to perform their tasks.

We do not sell the personal information you submit through our forms for money.

👤 7. Your Rights

You may request:

To access the personal information we hold about you
To correct or update your information
To delete your information, where applicable
To opt out of marketing communication
To make a request or ask a question about our use of advertising and measurement tools, as described in Section 5
To learn what categories of personal information we collect and why

🌎 8. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect information from children.

⚖️ 9. Changes to This Privacy Policy

We may update this policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

📞 10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Gilded Oak Insurance
Email: info@gildedoakinsurance.com
Website: www.gildedoakinsurance.com